© 2018 Orchard Software Corporation Our technical support staff, trained systems engineers, are also medical laboratory personnel, able to assist you with your questions regarding Copia from a laboratorian’s perspective.
Orchard Software Technical Support is available by phone twenty-four hours a day, seven days a week for those clients maintaining a Silver, Gold, or Platinum support contract. One year of our Silver-level technical support is included with the purchase of the system. See our website, www.orchardsoft.com, for additional information on support options.
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Contact Information
Orchard supplies an (800) support line for telephone technical support with remote diagnostics 24 hours a day, 7 days a week. In addition, you may send an email to technical support, or you may sign into our website and complete a Software Problem Report form.
Information Needed for Tech Support Call
Please have the following information ready for your technical support call.
Technical Support Availability
Orchard’s technical support, located at our corporate headquarters in Carmel, Indiana, is available via telephone at any time 24/7/365. The technical support center is staffed 7am to 7pm Eastern Time (EST in winter and EDT in summer), and maintains a response time of no more than 30 minutes during the evenings, weekends, and most holidays for customers with a current support contract. Our remote, dial-in access makes it easy for us to help you. See our website for a list of the holidays Orchard Software observes.
Indianapolis Time
Indianapolis observes Eastern Daylight Time (EDT). For reference, Indianapolis is on the same time as New York City throughout the entire year.
© 2018 Orchard Software Corporation